How can I cancel my subscription?

 

1. Log into your account (How to log in to your account)

We are currently updating our e-commerce platform and revamping out customer portal which will make management of your account and subscriptions much easier.

We first want to ensure you that your account is safe and working but there may be some confusion on where or how to log in as we migrate the platforms.

If Your Order# Starts With NHC-

2. Go to Your Subscription and then Subscription Details.

Mod_Subscription__1.png

3. You will then find the options to update your:

  • Shipping address
  • Payment Method
  • Enter a discount code 
  • Frequency of shipments
  • Next order date 
  • Cancel Subscription  

Mod_Subscription__2.png

 

If Your Order# Is All Numbers

 

To cancel your subscription, login to your Neurohacker account and click on the 'Cancel' button, found on the right hand side. 

 

Screen_Shot_2017-07-07_at_4.01.06_PM.png

 

If you have any trouble cancelling your subscription from your account, send an email to: support@neurohacker.com and we'd be happy to assist. 

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